Everyone in Silicon Valley loves to hate cable and high speed provider Comcast, but I used to be That Guy defending Comcast, saying that the Internet speed, price, channel selection, etc. was actually pretty good vs doing some bizarre Boxee or Netflix/Roku deal which would always confuse the family, and waste more time than just going Comcastic! Especially on the business side, the Philadelphia high speed team was just spectactular on the business development side.
And then the dreaded "Vacation Hold" discussion began. So my family moves to Tahoe in the Summer, looking for better weather and great outdoors options outside of urban SF. No different than my WSJ or NYT subscriptions, I called Comcast to ask them to put the $60/month video option on hold for 2 months since I probably wouldn't miss it for the time, especially since NBA and NFL are off-season.
But NO, that is apparently not possible, unlike almost any other provider I have, including my cable provider in Tahoe. The best I can do is to tune the video down for 2 months, reducing my rate, vs just turning it off for 2 months - so we have this big debate, and eventually I agree to turn entirely off the video for 2 months (not high speed), and I won't have to return the equipment since I told the guy I would turn it back on in Sept - this is just a type of vacation hold.
Of course 2 weeks later I get the call from Comcast insisting I return the equipment before the large fines begin, and BTW, my high speed cost has gone up 50%! since I'm no longer taking the cable part of the package. I was so irritated, I wasn't sure what to do, especially since I was actually quite happy with current Comcast package.
To make a long story short, after fighting an amazing amount of battles with Comcast, I then switched the whole damn thing to an ATT DSL package combined with Netflix/Roku for now (none of which I owned before), so Comcast lost the entire customer, which is roughly an $6,000 LTV customer - and this was completeley over $75 in Vacation Fees. Given that I had no desire to leave Comcast weeks ago, and that i was probably worth $1,400/year, I'm shocked that Comcast would go this way, but even in a recession, companies apparently get lazy and short-sighted, as our cable provider has done.
But remember at all times, It's Clowncastic!